Customer Support representative

Job Description

  • Providing a high level of friendly and professional customer support to a large user base via a ticket system
  • Identifying and assessing customer needs in order to achieve satisfaction
  • Representing the HashCoins brand to clients and partners both internal and external via support and social media
  • Monitoring emerging issues and taking an active part in service improvement and crisis control

Requirements

  • Excellent level of written English and Russian languages
  • Ability to multi-task, prioritize and manage time efficiently
  • Excellent communication and presentation skills
  • Strong problem-solving and crisis-management skills
  • Stress resistance and willingness to excel
  • Soft skills

Additional qualifications:

  • Knowledge of additional languages
  • Strong level of responsibility for own work and the service
  • Copywriting, sales and marketing skill
  • Being generally well-rounded and active in other areas

PHP Senior developer

Job Description

As a senior developer you develop new projects and maintain existing ones. You help grow the company's portfolio, as well as your own. This includes:

  • Participating in software design processes
  • Coding following the guidelines and general development plan
  • Documenting your work and progress
  • Supporting the existing systems
  • Collaborating with product management to define, architect, and build new customer-facing features
  • Supporting and, if needed, updating the Agile workflow according to the team's needs
  • Researching and planning the development tasks according to the feedback from customers, teammates and management

Requirements

  • At least 3 years experience with development, preferably using OOP
  • Familiarity with Agile methodologies (Scrum, Kanban, etc.)
  • Familiarity with project management/tracking tools (Jira, Trello, Asana, etc.)
  • Experience with scalability, security and performance challenges
  • Experience with front-end JavaScript frameworks and libraries (jQuery, AngularJS/Angular 2, React.js, etc.)
  • Experience with PHP libraries (CakePHP, Laravel, Symphony 2, etc.)
  • Experience with Git
  • Experience with relational databases (PostgreSQL, MySQL, etc.)
  • Fluency in written and verbal English and/or Russian
  • Precision in details and flexibility in discussions

Personality:

  • Focuses on delivering robust quality code
  • Generally positive and creative

Accountant

Job Description

  • Daily accounting
  • Reporting to tax and customs board
  • Monthly reporting of the key financial metrics to the management
  • Cooperation with the auditors

Requirements

  • Degree in Accounting/Finance/Economics
  • Proficiency in English
  • Minimum of 2 years of experience in (preferably international) accounting
  • Good computer skills (Excel, Word)
  • Analytical and problem solving skills, a team player, honest and accurate

Beneficial skills:

  • Previous experience in brokerage, finance or banking industry
  • Good command of Estonian and Russian language

Cloud Ops Engineer

Job Description

The Cloud Ops Engineer is responsible for supporting critical operations of high volume production systems (Web-based UI/API's, Linux services). As a key member of our team, the Cloud Ops Engineer will work with IT resources and development teams to solve critical issues while improving customer experience. You will also play a role in migrating our system to AWS and establishing a modernized build and deployment pipeline – two strategic initiatives that we expect to transform our organization with. Specific responsibilities include:

  • Investigate and contribute to solving various issues in production environments
  • Help to enhance and configure our emerging, automated deployment pipeline
  • Proactively analyze and contribute improvements to support and deployment processes
  • Work with the development teams to improve system quality

Requirements

  • Higher education degree in Computer Science or related technical fields or 3+ years of work experience in similar role and position
  • Ability to identify and critically analyze problems in given systems as well as propose and develop solutions independently
  • Experience administering private clouds and/or IaaS systems (preferably VMware)
  • Experience administering Linux server OSs
  • Experience administering RDBM systems and ability to write SQL queries
  • Good spoken and written English
  • Passion towards technological innovations and willingness to jump into unknown territories

Preferred skills:

  • Experience using Amazon Web Services a big plus.
  • Familiarity with Bitcoin, Etherium or other cryptocurrencies
  • Familiarity with Agile development
  • Previous (Dev)Ops experience
  • Experience with CloudFoundry
  • Experience administering Windows Server OSs
  • Familiarity with OSI model and Computer Networks in general
  • Scripting experience using Bash, Ruby or Python
  • Good spoken and written Russian

Secretary

Job Description

  • Greet visitors and direct them to the appropriate departments or individuals
  • Respond to queries in person, via telephone or email
  • Develop and implement office procedures
  • Maintain general company record systems to uphold accurate files
  • Compose letters, memos and emails
  • Screen documents, book meeting rooms, set up conference calls and take messages
  • Perform administrative tasks, including filing and photocopying

Requirements

  • High school diploma
  • 2 or more years of clerical experience
  • Experience in bookkeeping, accounting and data processing preferred
  • Microsoft Office and Adobe Acrobat skills, with an ability to become familiar with firm- specific programs and software
  • Experience maintaining and prioritizing a manager’s calendar
  • Able to work independently
  • Friendly and professional demeanor
  • Exceptional written and verbal communication skills in English and Russian

Executive Assistant

Job Description

  • Coordinate executive communications, including taking calls, responding to emails and interfacing with clients
  • Prepare internal and external corporate documents for team members and industry partners
  • Schedule meetings and appointments and manage travel itineraries
  • Arrange corporate events to take place outside of the work place, such as sports and staff appreciation events
  • Maintain an organized filing system of paper and electronic documents
  • Uphold a strict level of confidentiality
  • Develop and sustain a level of professionalism among staff and clientel

Requirements

  • 4 or more years of experience as an Executive Assistant reporting directly to senior management
  • Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software
  • Proficiency in collaboration and delegation of duties
  • Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
  • Exceptional interpersonal skills
  • Friendly and professional demeanor

Lawyer

Job Description

  • Prepare all documents required to file cases
  • Work closely with staff to prepare a comprehensive brief on each case that goes to trial
  • Maintain a regular schedule of hearings, court appearances and conferences based on case requirements
  • Schedule and administer full depositions of case witnesses and experts
  • Review discovery documents and determine the best course of action for each client in each case

Requirements

  • JD degree required
  • License to practice law from the Estonian Bar Association
  • 3 or more years of experience in law
  • Professional attitude with a strong sense of discretion
  • Excellent interpersonal communication skills
  • Strong organizational abilities
  • Microsoft Office and Adobe Acrobat skills, with an ability to become familiar with firm-specific programs and software

Company offer

  • Competitive salary
  • Interesting and challenging assignments
  • Modern work environment in Tallinn city center
  • Potential for career development in a global group of companies
  • Being part of an international team

In order to apply for a position, please send your CV with salary expectations and a cover letter in English to job@hashcoins.com